Promotional Offer

We come to you.
Pick up. Fix. Return.

We collect your device from your address, thoroughly clean it and/or reinstall the OS — and return it ready for work. No wasted time on your end.

€50Promo package
Sameor next day
21+towns & villages
Repair and diagnostics at IT Doctors service
Service
Laptop home pickup service
Home Pickup
Limited promo offer: Cleaning + OS Reinstall + round-trip transport = only €50! Save up to €30 compared to individual services. Book now ?

Why does your laptop overheat?

Almost every laptop after 2–3 years of use needs cleaning. Accumulated dust in the cooling system and dried-out thermal paste are the main causes of overheating, slowdowns and sudden shutdowns.

Regular cleaning extends the life of your device and significantly improves performance — temperatures under load can drop by 20–30°C after a thorough cleaning and thermal paste replacement.

Don't wait for your laptop to "die". Preventive cleaning is an investment, not an expense.

Request an appointment

Overheating & shutting down

The laptop shuts down unexpectedly under load — a classic symptom of a clogged cooling system.

Slow performance & lag

The processor automatically reduces its frequency when overheating — the device runs slowly.

Fan is constantly loud

Dust blockage forces the fan to run at maximum even under light load.

Shorter battery life

An overheating processor consumes more power, which reduces battery life.

Windows is slow and sluggish

An old OS, unnecessary programs and viruses — a reinstall gives the device a new life.

How the service works — 5 steps

The entire process is simple and convenient — you don't need to go anywhere

1

Call us at +359 877 610 850

We arrange a convenient time to collect your device from your address. We'll discuss the issues and exactly what you'd like done.

Call us now
2

We come and collect your device

The technician arrives at your address, picks up the device and gives you a receipt. We assess the visible condition and inform you if there are any additional issues.

3

We perform the repair in our workshop

Deep dust cleaning, thermal paste replacement, OS reinstall with all required drivers and programs — everything done in our specialist workshop.

4

Final testing & quality control

We measure temperatures under load, test all components and make sure the device works perfectly before returning it to you.

5

We return the device ready to use

We deliver the repaired device back to your address. You pay only upon receipt.

Price List

Transparent pricing with no hidden fees — you pay on delivery

Cleaning only
& maintenance
€40
(€30 service + €10 transport)
Total: €40
  • Deep dust cleaning
  • Thermal paste replacement
  • Thermal pad replacement
  • Temperature test
  • Round-trip transport +€10
Claim offer
OS reinstall only
(operating system)
€40
(€30 service + €10 transport)
Total: €40
  • Windows reinstall
  • All drivers
  • Essential software
  • Antivirus protection
  • Round-trip transport +€10
Claim offer

Promo Calculator

A quick price comparison

Individually vs. promo bundle
Separately: cleaning + OS reinstall + transport €80
?
Promo bundle
Cleaning + OS Reinstall + free transport
€50
You save €30. Transport is free.

All Types of Repairs

Beyond cleaning and OS reinstall — we also fix hardware problems

Battery replacement

Original or compatible batteries with warranty. Fast and reliable.

By quote

Screen / display repair

Replacement of cracked or non-functioning displays. Diagnostics and swap on-site or in workshop.

By quote

Keyboard repair

Replacement of individual keys or full keyboards for laptops of all brands.

By quote

HDD / SSD replacement

Upgrade from a slow HDD to a fast SSD. Data transfer included.

from €40 + parts

Power supply repair

Replacement of power supply unit or adapter for desktops and laptops.

By quote

RAM upgrade

Adding or replacing RAM memory — laptops and desktop computers.

from €20 + parts

Charger / port repair

Soldering and repair of the DC charging port on laptops. No motherboard replacement needed.

By quote

Cooling system replacement

Full replacement of the cooling system for severe overheating or broken fan.

By quote

Motherboard diagnostics

Full motherboard diagnostics — problem identification and repair assessment.

from €20 diagnostics
Ask for a price

Data & Warranty

  • ? Your data is safe during cleaning
  • ? Backup before OS reinstall — on request
  • ? You pay only upon receiving the device
  • ? Receipt issued on collection and delivery
  • ? Full transparency — no hidden charges
  • ? Any extra repairs require your prior consent

Coverage Area — 21 locations

Veliko Tarnovo Gorna Oryahovitsa Lyaskovets Parvomaitsi Samovodene Dolna Oryahovitsa Belyakovets Ledenik Prisovo Debelets Momin Sbor Hotnitsa Dragizhevo Malak Chiflik Shemshevo Kilifharevo Vetrintsi Balvan Pushevo Dryanovo Resen

For locations outside the zone — transport fee by arrangement.

IT support for businesses — full package

We take over your company's entire IT environment — from workstations and servers to networking, security and backup. One partner for everything.

Support modes

Choose the model that fits your business

Remote

Basic — Remote

Remote support, helpdesk by phone and remote access, incident response. Ideal for small businesses.

from €18 / PC / month
On-site

Standard — Onsite

Everything from Basic + priority response, preventive maintenance, on-site visits, server support.

from €16 / PC / month
Fully managed

Premium — Managed

Full managed IT department — 24/7 monitoring, unlimited support, active security and NIS2 readiness.

from €15 / PC / month

Helpdesk support

Remote and phone assistance for any IT issue — fast response.

24/7 Monitoring

Active monitoring of servers and networks — we detect problems before you do.

Backup & archiving

Automated backups, testing and rapid recovery when needed.

Antivirus protection

Centralised antivirus system with regular updates and scans.

Network administration

Configuration and maintenance of networks, routers, switches and firewall systems.

Staff training

Cybersecurity training, phishing awareness and IT best practices for your team.

View all pricing Request a quote

NIS2 & Cybersecurity

Mandatory directive for many businesses — don't risk the penalties

Free

Free cybersecurity audit

We check whether your company falls within the scope of NIS2 and what technical measures are required. You receive a detailed report with specific recommendations.

  • ? Assessment of current IT and cybersecurity posture
  • ? NIS2 scope and obligation review
  • ? Report with prioritised recommendations
  • ? Protection against ransomware, phishing and attacks
  • ? MFA, encryption and access control
  • ? Backup and Disaster Recovery plan
Request free audit
The audit is
€0
completely free
no commitment
NIS2 penalties:
up to €10 million
More about NIS2 Ransomware protection

Frequently Asked Questions

Answers to the most common questions about our service

Do you collect devices from anywhere in Bulgaria?
We physically collect from addresses within Veliko Tarnovo, Gorna Oryahovitsa, Gabrovo, Lyaskovets, Pavlikeni, Dryanovo, Tryavna and their neighbouring municipalities. For more distant addresses we can arrange courier delivery at the client's expense. Contact us to confirm your address.
How many days does the repair / cleaning take?
Standard cleaning and OS reinstall are completed the same or the next day, schedule permitting. For hardware repairs requiring spare parts, timescales may vary. We will always inform you in advance if a longer turnaround is expected.
What does laptop cleaning include?
The cleaning includes: disassembly of the cooling system, deep dust removal with compressed air, thermal paste replacement, thermal pad replacement (if needed), reassembly and a final temperature test under load. We use high-quality thermal compounds for lasting results.
Do I need a Windows licence?
No. For OS reinstall we install a licensed version of Windows 10 or Windows 11 with an active licence. The licence cost is included in our €20 offer. If your device already has a digital licence (OEM), we simply carry it over at no charge.
Will my data be preserved after an OS reinstall?
When reinstalling the operating system, the data on the old drive is erased. If you want to keep your data (documents, photos, files), we perform a backup before installation. The backup service is agreed in advance and can be to an external drive or over the network.
Do you also do hardware repairs (battery, screen, RAM)?
Yes! In addition to cleaning and OS reinstall, we replace batteries, screens, keyboards, HDD/SSD, RAM, charging ports and cooling systems. The price for hardware repairs depends on the model and spare parts — let us know and we'll put together a quote.
How does the home pickup work?
You call us or message on WhatsApp and we agree on a convenient time. The technician arrives at your address at the agreed time, collects the device and gives you a receipt. When returning the device, we come to you again. You don't need to go anywhere.
What warranty do you provide for the service?
We stand behind all work performed and will assist promptly with any issue directly related to our service. If a problem arises after cleaning or reinstall, contact us and we will respond quickly. Spare parts carry the manufacturer's warranty.
How can I pay?
You pay only when you receive your device — in cash or by bank transfer. No advance payment is required. If diagnostics reveal the need for additional repairs at extra cost, we notify you beforehand and wait for your approval.

Ready to bring your laptop back to life?

Call us now and book your slot. We collect the device from your address.

Working hours: Mon—Fri 09:00–18:00 — Veliko Tarnovo and the region
Call us